PLACING AN ORDER
STEP 1 – ORDER
Speak to our team about putting together a tailored solution that meets your requirements. Be sure to brief us with as much detail as possible so that we can meet your specifications and deadlines.
STEP 2 – PAYMENT
Once you place your order, we will issue you an invoice for payment. Payment terms and options are listed on this invoice, or speak to your Sales Adviser for more information.
STEP 3 – DESIGN
Our Orders team will work with you to ensure your designs and concepts are exactly as you visualised, and make sure that any Style and Branding Guidelines are met. Alternatively our in house team can work directly with your own design team to prepare your artwork for production.
STEP 4 – PRODUCTION
Once all the details have been finalised, we will have your order manufactured. Depending on what you have ordered, lead times will vary.
STEP 5 – DELIVERY
When your order is complete we will dispatch it to your nominated address using one of our trusted couriers. If you have a variety of products in production at the same time, you may find you will receive them at different times. When an order is dispatched in part or full, you will receive a corresponding email with tracking details and order documentation.
RESERVING STOCK FOR ORDERS
Quotations provided by ExpoSupplies do not reserve stock, nor confirm that we have stock. Stock is only reserved or ordered for customers once an official ExpoSupplies Sales Order is generated and one of the following conditions are met:
- A payment of deposit of 50% of the total sales order value is provided.
- The provision of an authorised Purchase Order (only applicable to clients with a valid 30 Day Account).